The terms and conditions below apply to all coaching, counseling and mentoring services provided by Kasey Connolly (“the coach”), to any individual or organization (“the client”) and constitute the contract for the service to be provided by Kasey Connolly for the client. The term ‘coaching’ as here used covers team coaching, life coaching, personal coaching, personal development, wellness coaching and health coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches, or others.

In the spirit of good practice, when you are purchasing coaching services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All coaching services and communication, email or otherwise, delivered by myself, Kasey Connolly, as well as information on this website (what-the-well.com) are meant to help you develop a greater sense of fulfillment, health, and well-being in your daily life. Coaching is not a substitute for professional mental health care or medical care.

The term ‘coaching’ as used here covers health coaching and wellness coaching for clients, but it also extends to life coaching and personal coaching.

Kasey Connolly is continually striving to ensure the standard of service she provides to its clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client may be asked to complete a feedback form.

Coaching Disclaimer

In committing to coaching with me, you acknowledge the following:

• You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your Coach is not acting as a mental health counselor or a medical professional.

• For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not “licensed “ by any USA body even though the sessions may take place in the United States or elsewhere in English.

• You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions.

• You understand that coaching is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.

• You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. You have the ability to give your informed consent and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.

• You understand that to the extent our work together involves personal development, health or wellness, your Coach is not promising outcomes including but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success.

Data Protection & Security

You understand that your Coach will protect your information as confidential unless you state otherwise in writing. If you report abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your Coach is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype, and any other technology.

Waiver

You hereby release, waive, acquit, and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs, and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

Terms & Conditions

The coaching schedule will be arranged between the Coach and the client and can be booked up to 3 months in advance. Garofalo will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

Where no specific number is agreed upon, sessions will be provided on a session-by-session basis.

In return for the fees payable by the client (or by a third party on their behalf), Garofalo agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first paid coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Garofalo to discuss any concerns and see if they can be resolved before the first paid coaching session. Participation by any individual in the first paid coaching session constitutes acceptance of these terms and conditions.

Format of Sessions

Sessions are by phone via Zoom. In all cases, the client is responsible for calling the coach. The coach is open to other formats by mutual agreement. Connolly is responsible for ensuring that she is available for consultation at agreed times.

The length of each session is set at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may run over time by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session.

Session Fees

Connolly’s current fees are stipulated on the website and made clear at the time of booking. She reserves the right to change these from time to time. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of the session.

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be registered on the online agenda maintained on the website. Connolly agrees to maintain her availability to match that presented by the website, and to honor the sessions booked through the online bookings platform.

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by debit or credit card linked to the bookings platform. Alternatively, payments by standing order or by bank transfer may be made by mutual agreement.

Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by Connolly in advance of a coaching session Connolly is not obliged to provide the session.

Where payment is required on receipt of the invoice rather than in advance, a charge may be levied for late payment.

Between Sessions

Connolly may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in achieving desired business or personal outcomes.

The client may contact Connolly by phone, e-mail, or on another designated platform (e.g., Slack) between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there may be an additional charge for this unless specifically noted that it is included in the program offering. Connolly will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Cancellations & REscheduling

If a client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances, Connolly may need to rearrange a coaching session. In those instances, she will also give the client 48 hours notice where practical.

Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 3 months of the payment or their fee is forfeited.

Confidentiality

Personal information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Connolly can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Connolly where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

Responsibilities

Connolly will seek to enable the client to improve their quality of life or level of health and wellness and to achieve their desired outcomes. Remarkable results can be achieved when clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Connolly has no liability for any loss incurred by any client, whether financial or otherwise, following the commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, health or wellness or to achieve their desired outcomes or goals.

Variation of Terms & Conditions

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Connolly and the client and confirmed by Connolly in writing by email or letter. In other cases, Connolly may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Connolly.

Governing Law

This contract is governed by the law of the United States whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings, or legal claim of any nature relating to the service provided or the contract.

Feedback

Feedback about the service is welcomed and can be given during a coaching session or by writing to kasey@what-the-well.com.